Privacy Policy

1. Introduction and Scope

jili96 ("we", "us", or "our") is committed to protecting the privacy and security of all personal information provided by our users. This Privacy Policy describes how we collect, use, disclose, and safeguard personal data when you access or use the jili96 online gaming platform, including all associated websites, mobile applications, and services (collectively, the "Platform"). This policy applies to all users, including visitors, registered members, and former account holders who interact with jili96 in any capacity.

We recognize that online privacy is of paramount importance to Filipino players, particularly when conducting financial transactions and sharing sensitive personal information. As such, jili96 has implemented comprehensive security measures and data protection protocols designed to safeguard your information against unauthorized access, disclosure, alteration, or destruction. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the jili96 Platform.

1.1 Data Controller

jili96 acts as the data controller for all personal information collected through the Platform. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring compliance with applicable data protection laws and regulations, including the Philippine Data Privacy Act of 2012 and its implementing rules and regulations.

2. Information We Collect

jili96 collects various categories of personal information necessary to provide gaming services, process transactions, comply with legal obligations, and enhance user experience. The types of information we collect include but are not limited to the following categories:

2.1 Registration and Account Information

When you create a jili96 account, we collect personal identification information including your full legal name, date of birth, gender, residential address, email address, mobile phone number, and username. This information is essential for account creation, identity verification, age confirmation to ensure compliance with the twenty-one (21) year minimum age requirement, and communication purposes. You are responsible for ensuring that all registration information provided is accurate, current, and complete.

2.2 Financial and Payment Information

To process deposits, withdrawals, and other financial transactions, we collect payment information including GCash account details, PayMaya account information, bank account numbers, payment method verification documents, transaction histories, deposit and withdrawal amounts, and source of funds documentation when required for enhanced due diligence. All financial data is encrypted and processed through secure payment gateways that comply with international payment card industry data security standards. jili96 does not store complete credit or debit card numbers on our servers.

2.3 Verification and Identity Documents

To comply with regulatory requirements and prevent fraud, money laundering, and underage gambling, we may collect identity verification documents including government-issued identification cards (such as Philippine passport, driver's license, or national ID), proof of address documents (utility bills, bank statements, or government correspondence), selfie photographs for facial verification, and additional documentation as may be reasonably required to verify your identity, age, and residency. These documents are securely stored and accessed only by authorized personnel for verification purposes.

2.4 Technical and Usage Information

When you access the jili96 Platform, we automatically collect certain technical information including IP addresses, device identifiers and characteristics, browser type and version, operating system, access times and dates, pages viewed and features used, clickstream data, referral sources, geolocation data, connection information, and cookies and similar tracking technologies. This technical data helps us improve Platform performance, detect and prevent fraud, analyze user behavior patterns, and enhance security measures.

2.5 Gaming and Transaction History

We maintain comprehensive records of your gaming activities including games played, wagers placed, betting patterns, wins and losses, bonus usage, promotional participation, chat messages and communications with other players and support staff, and timestamps for all activities. This information is collected for regulatory compliance, dispute resolution, fraud prevention, and service improvement purposes.

2.6 Communications and Customer Support

When you contact jili96 customer support or communicate with us through any channel, we collect and retain the content of your communications, correspondence history, support ticket records, chat transcripts, email messages, and any attachments or documents you provide. This information is used to address your inquiries, resolve disputes, improve customer service quality, and maintain accurate records of our interactions.

3. How We Use Your Information

jili96 uses your personal information for various legitimate business purposes related to providing and improving our gaming services. The specific purposes for which we process your personal data include:

3.1 Account Management and Service Provision

We use your information to create and manage your jili96 account, authenticate your identity when you log in, process deposits and withdrawals, enable participation in gaming activities, track gaming history and transaction records, manage bonuses and promotional offers, provide customer support services, and communicate important account-related information. This processing is necessary to perform our contractual obligations to you as a registered user of the Platform.

3.2 Legal and Regulatory Compliance

We process personal data to comply with applicable laws, regulations, and legal obligations including age verification to prevent underage gambling, anti-money laundering (AML) and counter-terrorism financing (CTF) compliance, know-your-customer (KYC) procedures, responding to legal process and government requests, preventing fraud and criminal activity, maintaining gaming transaction records as required by law, and cooperating with law enforcement and regulatory authorities when legally obligated to do so.

3.3 Security and Fraud Prevention

Your information is used to protect the security and integrity of the jili96 Platform by detecting and preventing fraudulent activities, identifying suspicious betting patterns or account behaviors, monitoring for security vulnerabilities and unauthorized access attempts, investigating potential violations of our Terms and Conditions, protecting against abuse and exploitation of bonuses and promotions, and maintaining the safety of all users and the fairness of gaming activities.

3.4 Marketing and Communications

Subject to your consent and communication preferences, we may use your contact information to send promotional offers and bonuses, notify you of new games and features, provide personalized gaming recommendations, send newsletters and platform updates, inform you of special tournaments and events, and deliver targeted marketing communications based on your gaming preferences and history. You may opt out of marketing communications at any time by adjusting your account preferences or using the unsubscribe link provided in our messages.

3.5 Platform Improvement and Analytics

We analyze usage data to understand how users interact with the Platform, identify popular games and features, improve user interface and experience design, develop new products and services, conduct statistical analysis and research, troubleshoot technical issues, optimize Platform performance, and make data-driven business decisions to enhance our services.

4. Information Sharing and Disclosure

jili96 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in specific circumstances with trusted third parties who assist us in operating the Platform and providing services to you:

4.1 Service Providers and Business Partners

We share necessary information with third-party service providers who perform services on our behalf including payment processors (GCash, PayMaya, banking partners), identity verification services, game providers and software developers, cloud hosting and data storage providers, customer support platforms, email and communication services, fraud detection and prevention services, and analytics and marketing partners. All service providers are contractually obligated to maintain confidentiality and security of your information and may only use it for the specific purposes for which it was disclosed.

4.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, regulatory bodies, law enforcement authorities, and courts when required by law, in response to valid legal process such as subpoenas or court orders, to investigate or prevent fraud or criminal activity, to protect the rights, property, or safety of jili96, our users, or the public, to enforce our Terms and Conditions and other agreements, or to comply with gaming regulations and licensing requirements.

4.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the successor entity o r acquiring party as part of the transaction. In such circumstances, we will provide notice and take reasonable steps to ensure that your information continues to be treated in accordance with this Privacy Policy.

4.4 With Your Consent

We may share your information with other third parties when you provide explicit consent for such disclosure, such as when you authorize us to share information with specific partners or when participating in co-branded promotions with third-party sponsors.

5. Data Security Measures

jili96 implements comprehensive technical, physical, and administrative security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes industry-standard encryption protocols (SSL/TLS) for data transmission, secure socket layer certificates for all payment transactions, encrypted data storage with access controls, multi-factor authentication for account access, regular security audits and vulnerability assessments, employee training on data protection and confidentiality, restricted access to personal data on a need-to-know basis, firewalls and intrusion detection systems, and regular backup and disaster recovery procedures.

Despite our security measures, no system is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security of data transmitted over the internet or stored on our systems. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access to your account.

6. Data Retention

jili96 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and maintain accurate business records. Specific retention periods vary depending on the type of information and applicable legal requirements. Generally, account information is retained for the duration of your active account plus a period following account closure as required by gaming regulations. Financial transaction records are retained for a minimum period as mandated by anti-money laundering laws and tax regulations, typically five (5) to seven (7) years. Identity verification documents are retained as long as required by regulatory authorities. Gaming and betting history may be retained indefinitely for compliance and dispute resolution purposes.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal policies.

7. Your Privacy Rights

Under Philippine data protection law and international privacy standards, you have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access your personal information held by jili96 and request correction of any inaccurate or incomplete data. You may review and update your account information at any time by logging into your account settings or contacting our customer support team.

7.2 Data Portability

You may request a copy of your personal data in a structured, commonly used, and machine-readable format. We will provide this information within a reasonable timeframe and in compliance with applicable laws.

7.3 Deletion and Erasure

You may request deletion of your personal information, subject to certain exceptions where we are required to retain data for legal, regulatory, or legitimate business purposes. Account closure requests may be submitted to customer support, and we will process deletion in accordance with our retention obligations.

7.4 Objection and Restriction

You may object to certain types of data processing, including marketing communications, profiling, and automated decision-making. You may also request restriction of processing in specific circumstances, such as when contesting data accuracy or the lawfulness of processing.

7.5 Withdrawal of Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer or customer support team. We will respond to your request within thirty (30) days or as otherwise required by applicable law. We may require verification of your identity before processing requests to protect against unauthorized access to your information.

8. Cookies and Tracking Technologies

jili96 uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze Platform usage, remember user preferences, enable specific features and functionality, track gaming sessions and transactions, deliver targeted advertising, and collect analytics data. You may control cookie settings through your browser preferences, though disabling certain cookies may limit your ability to use some Platform features. For detailed information about our use of cookies, please refer to our Cookie Policy.

9. Third-Party Links and Services

The jili96 Platform may contain links to third-party websites, services, or applications that are not operated or controlled by jili96. This Privacy Policy does not apply to third-party sites, and we are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party services you access through our Platform.

10. Children's Privacy

jili96 services are strictly intended for individuals who are at least twenty-one (21) years of age or the legal age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from individuals under the minimum age requirement. If we become aware that we have inadvertently collected information from an underage individual, we will take immediate steps to delete such information and terminate the associated account.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside the Philippines where our service providers and business partners are located. These countries may have different data protection laws than the Philippines. When transferring data internationally, we ensure appropriate safeguards are in place through contractual protections, standard data protection clauses, and compliance with applicable cross-border data transfer regulations.

12. Changes to This Privacy Policy

jili96 reserves the right to modify, update, or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the revised policy on the Platform with an updated "Last Updated" date, sending email notifications to registered users, or displaying prominent notices on the Platform. Your continued use of jili96 services following notice of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data protection practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer or customer support team. We are committed to addressing your privacy concerns promptly and transparently. You also have the right to file a complaint with the Philippine National Privacy Commission if you believe your privacy rights have been violated.